Missed-Call Text-Back

Never Lose a Missed Caller Again.

Every missed call gets a text back in under 30 seconds — with booking options, a callback offer, or a live-transfer link. New patients don't drift to the practice down the street.

How It Works

Four steps. Every call. Every time.

Step 01

Call goes unanswered

Even one ring past your greeting is a risk. Salus watches every one.

Step 02

Text-back fires in under 30 seconds

'Sorry we missed you — want to book online or have us call back?'

Step 03

Two-way conversation

Patient can book from the SMS, ask a question, or request a callback. Salus handles all three.

Step 04

Logged to the chart

Every conversation and outcome writes back to the EHR.

In Practice

Real missed-call text-back scenarios.

01

Sub-30-Second Text-Back

The moment a call goes unanswered, Salus fires a personalized SMS. Not a generic 'we missed you' — a real offer to book, callback, or answer a question. Practices lose 15–25% of new-patient leads to unanswered calls; text-back closes the gap.

Sub-30-Second Text-Back
Salus Engine
Live · Salus Engine
SalusReal-timeHIPAA
02

Book Directly From the Text

Callers can pick a slot right from the SMS thread — no login, no download, no 'call us back later.' The visit lands in the EHR with the same rules as an inbound-call booking.

Book Directly From the Text
Booked
Live · Salus Engine
Slot 10:40aConfirmedSMS Sent
03

Two-Way Conversational Handling

Text back a question and Salus answers — hours, directions, refills, appointment inquiries — with the same human-quality voice as your live line. Everything logged to the chart.

Two-Way Conversational Handling
Salus Engine
Live · Salus Engine
SalusReal-timeHIPAA

Works With Your Existing System

No rip-and-replace.

Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.

eClinicalWorks
Live · Real-time write-back
+ More Integrations
Jane, Athena, Epic, NextGen — available on request.

Related Solutions

The rest of the front desk, handled.

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FAQ

Common questions.

Salus honors opt-outs immediately, and every message includes a compliant STOP option.

Ready?

Get Your Front Desk Back.

Book a 30-minute demo. We'll walk through your call flow, EHR, and staffing costs, and show you exactly what Salus would run for your practice.

EHR & PM Integrations

Keep your schedule in the EHR you already use.

Appointments booked into your existing system. No extra calendar to manage.

  • Epic
  • Oracle Health (Cerner)
  • Athenahealth
  • eClinicalWorks
  • NextGen Healthcare
  • Allscripts / Veradigm
  • MEDITECH
  • Greenway Health
  • DrChrono
  • Kareo / Tebra
  • AdvancedMD
  • CareCloud
  • Practice Fusion
  • ModMed
  • Nextech
  • Compulink
  • Amazing Charts
  • Office Ally
  • WebPT
  • Elation Health
  • TELUS PS Suite
  • TELUS Med Access
  • TELUS Collaborative Health Record
  • Accuro EMR
  • OSCAR EMR
  • OSCAR Pro
  • Ava EMR
  • Jane App
  • PointClickCare
  • Dentrix
  • Dentrix Ascend
  • Eaglesoft
  • Open Dental
  • Curve Dental
  • ClearDent
  • ABELDent
  • Power Practice
  • Tracker
  • Dentitek